customer experience - Waitwhile Blog

Top Retail and Customer Experience Trends (2023)

The retail landscape continues to change rapidly. We look at some of the key 2023 trends in customer experience and how you can prepare for them.

customer experience

9 Ways to Improve Customer Experience

Expectations of good customer experience are a moving target. Learn how to improve your brand’s customer experience to keep up.

customer experience

How to Reduce Wait Times & Increase Customer Satisfaction

Long waits are a challenge for almost every business and hurt customer satisfaction over time. Learn how to shorten wait times to make customers happy.

customer experience

Four 2020 holiday shopping trends to help businesses prepare for 2021

Forecasting for businesses in 2021: What holiday shopping trends of 2020 can teach us about consumer behavior and safety needs of customers and employees.

retail

How to create a retail experience that will delight your customers

To create amazing guest experiences, businesses must be thoughtful and deliberate about every step of their customers’ journeys. We’ve been inspired by our customers who’ve done just that and have as a result seen an increase in loyalty and satisfaction.

retail store

8 ways to increase sales and wow customers with Waitwhile

Waitwhile takes the frustration out of waiting in line while keeping your customers and employees safe during COVID-19. With our virtual waitlist, occupancy tracking, curbside pickup, appointment scheduling, and more, we’ve helped thousands of businesses transform the way their customers shop.

Waitwhile app customers' business card graphic

Post-Pandemic

Why the Customer Experience is more important than ever today

SMBs can enhance their business and stay afloat by understanding what their customers need and adapt accordingly. The customer experience (CX) is one of the most important factors that can affect how a business performs.

COVID-19

How Online Waitlisting Can Help Your Business

Online scheduling and waitlisting can be used by local businesses in the times of social distancing and COVID-10 crisis to serve customers and stay open.