product updates

What’s new  on the Waitwhile platform in September

The latest updates in our quest to save you time and simplify your waitlist and scheduling tasks.

Christoffer Klemming

Sep 30, 2022 • 4 min read

Booking flow update!

We're excited to announce "Booking approvals." What does this mean? When you enable Booking approvals and a guest makes a booking, it will simply be a booking request and considered pending until a member of your staff accepts. Your staff can also choose to reject the booking request, in which case it disappears.

When you enable this, the "Bookings" page will have a third tab called "Needs approval" where you can see all your booking requests.

Learn more

Customize your calendar 🗓️

In the Settings, you can now specify which fields you want to display in your calendar slots on the "Bookings" page.

Start customizing

Required fields for customers or staff

You can now choose if your input fields should be required only for your customers, or also for staff. This could be useful if you want your customers to fill out important information prior to their visit, but want to provide your staff with the flexibility to quickly add someone on the spot without having to fill out all that info.

Learn more about required fields

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Public theming

You can now customize what your customer-facing pages should look like, with zero coding needed! Choose your font, colors, and background. You can even have an image as your background if you'd like.

Simply go to Settings > Styling > Theme and let the creativity flow!

Show off your style

New branding ✨

Waitwhile now has a fresh new look! Both inside the app and on your customer-facing pages, you can now enjoy our new colors and font.

Before:

After:

Learn more!

Hold booking slot ⏸️

Give your customers the time they need! Once a customer selects a time and begins filling out their information, we'll hold this slot for them for 10 minutes. When 9 minutes have passed, if they haven't submitted the form yet, we'll nudge them asking if they want to continue with the booking. If not, we'll release the booking slot for others.

Learn more!

But wait, there’s more!

Improvements to Booking rescheduling: When rescheduling an appointment, all prior data should now follow along to the new appointment. After a booking has been rescheduled (by a customer or staff), the status tags will be removed until they are triggered again. Currently the status tags remain from the initial booking. Learn more
New colors for status tags 🌈: Say goodbye to status and status tag confusion! Now each has its own color. You can find this improvement displayed on the Waitlist and Booking pages. Learn more
Updates to our Data Processing Agreement: On 031622 our Data Processing Agreement was updated to incorporate the new version of the Standard Contractual Clauses issued by the European Commission to govern international transfers of personal data under the GDPR. On 090222 we added a number of sub-processors as well. For the full list of sub-processors click here. For any further questions, kindly reach out to our General Counsel at andreas.latorreek@waitwhile.com. Learn more here
This month's must read: How to Measure Customer Satisfaction. Customer satisfaction is crucial to the success of your business, but how do you actually measure it? Read more
40+ minor tweaks: Checking bugs and tweaks off our list so you can check customers off yours!

And that’s just a glimpse of what’s new — check out all the latest updates! As always, feel free to reply with improvement ideas you’d like to see next!

Stay safe,
Chris & the Waitwhile team

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