consumer survey

Consumer Survey: The State of Waiting in Line (2023)

Customer satisfaction and patience are on the decline. In an effort to surface tactical solutions for businesses, Waitwhile surveyed 1000 U.S. consumers to better understand how their expectations are shifting and where they stand when it comes to standing in line.

queue management system

10 Benefits of a Queue Management System

If your business has a problem with long lines or wait times, a queue management system is the perfect solution. Here are the top benefits of virtual queues.

announcement

Introducing Waitwhile 3.0, the future of customer flow management 🚀

Waitwhile 3.0 is the new generation of Waitwhile and we’ve begun the rollout after years in the making. It’s blazingly fast, with a sleek new interface that makes managing your customer flows easier than ever.

queue management system

Make Your Event a Hit with a Queue Management System

Long waits can ruin your event. A queue system or queue app will automatically manage your lines, cut waits, and make attendees happy. Learn how they work here.

product updates

What's new on the Waitwhile platform in May

The latest updates in our quest to help you craft the perfect customer flows.

virtual queue

What are Virtual Queues?

Virtual queues and virtual queue systems reduce wait times, give guests flexibility, & increase customer satisfaction. See how they can work for your business.

queue management

What is Queue Management?

With a queue management system, you can bring key efficiencies to your customer flow or visitor journey. In this article, we’ll cover the different types of queues, discuss different approaches to queue management, and highlight the benefits of a queue management app.

patient waitlist

Patient Waitlist Management for Hospitals: What You Need to Know

Ensuring the efficient management of patients waiting is crucial for any healthcare practice. Read our intro to waitlist management for hospitals.

patient flow

Managing Patient Flow at Urgent Care Clinics

Patient flow at urgent care clinics can be tricky to manage. Learn how to make staff and patients happy with a digital approach to patient flow management.

waitlist app

Virtual Appointment Books for Salons & Barbershops

Just about every salon or barbershop needs a good appointment & waitlist system. Find out the benefits of going digital and how to pick the right solution for your business.

restaurant waitlist app

How to Set Up a Waitlist App for Your Restaurant

Virtually every restaurant needs to have reliable waitlisting to manage walk-ins. Find out how your restaurant can successfully set up a digital waitlist app.

check in

How to Set Up a Self Check-in Kiosk

Trying to figure out how to improve your customer flow during check-in? Learn how to easily set up a self check-in kiosk.

employee report

Employee Sentiment Report: Retail (2023)

Retailers are facing huge workforce challenges at the same time that consumers are flocking to brick-and-mortar stores. Waitwhile surveyed 1000 frontline retail workers to better understand how companies can improve both employee and customer experience.

customer flow

What is Customer Flow?

We take a look at the idea of customer flow, how to measure it, and how you can improve it to increase sales and delight customers at your business.

product updates

What’s new
 on the Waitwhile platform in February

The latest updates in our quest to help you craft the perfect customer flows.

retail

The Rise of Virtual & Personal Shopping in Retail

Consumers today crave personalized shopping experiences like virtual and personal shopping. Learn how to offer these services to drive sales and cultivate brand loyalty.

customer flow

Customer Flow Management Checklist for Retail

Customer flow management is more important than ever in the era of omnichannel retail. Here’s how to make sure you’re prepared to meet the expectations of today’s consumer.

retail

Top Retail and Customer Experience Trends (2023)

The retail landscape continues to change rapidly. We look at some of the key 2023 trends in customer experience and how you can prepare for them.

customer journey

Customer Journey Management for the Modern Consumer

Omnichannel retail is on the rise, so staying on top of your customer journey management is more important than ever.

product updates

What’s new
 on the Waitwhile platform in November

The latest updates in our quest to save you time and simplify your waitlist and scheduling tasks.

queue management

4 Reasons Vet Clinics Need Queue Management Systems

The number of pet owners continues to grow. Learn how your vet clinic can meet the needs of this ongoing spike with a queue management system.

retail

How Retailers Can Prepare for Black Friday Crowds

With in-person shopping making a comeback, retailers can expect more foot traffic this year for Black Friday sales. Here’s how to prepare for the crowds.

wait times

4 Ways to Reduce Urgent Care Wait Times

Wait times are a challenge across the healthcare industry, including at urgent care clinics. Get key recommendations on how to reduce them at your practice.

product updates

What’s new
 on the Waitwhile platform in September

The latest updates in our quest to save you time and simplify your waitlist and scheduling tasks.

appointment booking

How to Book Appointments and Waitlists Together

A big challenge for any business is managing appointments and waitlists together, but what’s the difference in how the two work from an operational standpoint?